Hotline

+387 33 123 456 – press 1 “On the road”, press 2 “New booking”

WhatsApp / Viber

+387 62 123 456 – text or share location for instant help

Email

info@carhire.ba – answered within 12 h (06 h avg)

Live-chat

Orange bubble, bottom-right, staffed round the clock

FAQ

Frequently Asked Questions

Which documents do I bring?

Passport, driving licence, credit card in lead name. Non-Roman licences need an IDP. That’s it.

Can I take the car into Croatia, Montenegro or Serbia?

Yes – tick **Cross-Border Permit** when booking and a free Green Card waits in your glovebox.

What’s the cancellation policy?

Most deals cancel free up to 48 h before pick-up. Exact terms show next to every car.

Flight delayed?

Add your flight number. We track arrivals and hold the car two hours after landing – free.

When do I get my deposit back?

We release the hold the day you return damage-free. Banks unblock within five working days.

More questions?

Our desks & drop-points

Road-side emergency?

  1. Park safely, switch hazards on.
  2. Call our hotline +387 33 123 456 – press 1.
  3. We arrange a tow or replacement car and update police paperwork if required.

Message us

(typical reply < 6 h)

No roaming minutes?

Use WhatsApp call via hotspot or café Wi-Fi – we’ll still locate you.

Transparent. Local. Yours.